What is the estimated delivery time?
Once we receive your order, the order will be processed the next business day. Depending on what product(s) you purchased, you will be receiving the product(s) between 3 to 7 days.
Delivery of product
When the selected information product is purchased, the user will receive an email with a link once your order is being processed. The link will lead you to the download page of your product in pdf format.
The link will only be available for 48 hours from receiving the email or if you have successfully completed your download from the link.
Failure to download the product
Users may contact our team at Smoothly if you failed to download your product in time with a valid reasoning.
Shipping Policy
Domestic Shipping: We ship to all states within Japan. Customers can choose from standard and express shipping options.
International Shipping: NKM Goods offers international shipping. Please note that shipping options and delivery times vary by destination.
Shipping Costs
Domestic Orders: Standard shipping is free for orders over $50. For orders under $ 50, a flat rate of $9.99 applies. Express shipping is available at a flat rate of $20.
International Orders: Shipping costs are calculated based on destination and weight of the package.
Estimated Delivery Times
Domestic Orders: Standard shipping takes approximately 3-5 business days. Express shipping typically takes 1-2 business days.
International Orders: Delivery times vary based on destination but generally range from 7-21 business days.
Duty and Tax Information for International Orders
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.
We recommend contacting your local customs office for more information on duty rates and taxes which normally will equal to between 5.2% – 5.4%.
Customs and Import Regulations
Customers are responsible for ensuring that the jewelry ordered complies with local laws and regulations.
NKM Goods is not liable for delays or additional costs due to country-specific customs clearance.
Order Tracking
Once your order is dispatched, we will send you a confirmation email with a tracking number. You can use this number to track your shipment on the carrier’s website.
Handling of Lost or Delayed Shipments
In the rare event that a shipment is lost or significantly delayed, please contact us at sales@nkm-goods.com. We will investigate and assist in resolving the issue promptly.
Return and Cancellation Policy
Please refer to our detailed Return and Cancellation Policy in the footer for information on how to return or exchange items, including international orders.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at sales@https://nkm-goods.com for questions related to refunds and returns.
